Customer satisfaction is so important for DDX that we decided to use it as an evaluation parameter for measuring our performance quality level.
This choice led DDX to focus on four main points the certified quality system:
- Sales Quality: our Customers are followed by experts who analize their requirements in order to propose the best solution in terms of costs and benefits, according to company ethics;
- Process Quality: constant monitoring and the progressive improvement of primary and support processes give strength to the company's efficiency and give its Customers a sense of reliability;
- Products Quality: DDX products' versatility and reliability ensure its Customer the possibility to work smoothly even following the production flexibility required by the market;
- Service Quality: DDX works to protect the Customers' interest and to create a long term collaboration with them ensuring post-sale support.
The growing results achieved by DDX prove the effectiveness of its way of working: this is confirmed by the main CNC machining centres manufacturers and software resellers who chose DDX as a strategic partner.